Removal of Patients From Our List

It is our policy not to remove patients without serious consideration. If a patient has a serious continuing medical condition, removal will be postponed until the patient’s condition stabilises.

Possible grounds for consideration of removal include:

• Physical violence to staff, Doctors or other patients
• Threat of violence to staff, Doctors or other patients
• Abusive or disruptive behaviour including when under the influence of alcohol or drugs
• Theft from the Surgery, staff, Doctors or other patients
• Criminal damage to the Surgery
• Dangerous dogs posing a real or potential hazard on home visits
• Altering documents e.g. prescriptions, insurance certificates
• Defamation of Doctors or staff
• Misuse of appointments
• Misuse of home visits
• Moving out of the area
• Any other breakdown of the bond of trust between Doctor and patient

In the event of a patient not attending on three occasions they will receive a letter advising them that if they miss another appointment, they will be removed from our Practice list.

Our policy is:

1. DNA letter
2. Another letter
3. Possible removal

In some cases we reserve the right to remove other members of the household.